(AFG-Bagram) Help Desk/Service DeskTechnician Job

Help Desk/Service DeskTechnician (Job Number:419028)
Description:

Job Description:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Qualifications:

TYPICAL EDUCATION AND EXPERIENCE: AA degree in related discipline and nine (9) years related experience; Or, High School and eleven (11) years related experience and related advanced certification.

Required Experience:

– 5 years’ experience in Help Desk operations

• A+, Network+ and Microsoft Certified Solutions Associate (MCSA) Windows 7 certifications.
  
  Clearance Requirement:


• Must currently possess or be able to obtain a Secret security clearance
  
  Required: CompTIA Security+ (Certifications)
  
  SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
  
  EOE AA M/F/Vet/Disability
  Job Posting: May 11, 2016, 1:11:16 PM

Primary Location: Afghanistan-PAR-BAGRAM

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Teleworking: No

Travel: None

Shift: Day Job

Schedule: Full-time

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