(AFG-Bagram) Help Desk/Service DeskTechnician Job
Help Desk/Service DeskTechnician (Job Number:418953)
Description:
Job Description:
– Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Qualifications:
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experienceQualified candidate must have a diverse technical support background and the ability to support a wide range of technical issues at a high level
Must be able to work with minimal supervision.
Minimum qualification is 3 years’ experience in Help Desk operations
A+, Network+ and Microsoft Certified Solutions Associate (MCSA) Windows 7 certifications.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: May 11, 2016, 10:26:52 AM
Primary Location: Afghanistan-PAR-BAGRAM
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
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