Independence Program Specialist - Wounded Warrior Project - Jacksonville, FL

Wounded Warrior Project (WWP) Independence Program Specialist will serve as the subject matter expert for all aspects of the Independence Program and Long Term Support Trust. The specialist will be the primary conduit for severely injured Warriors and family members for integration in to the Independence Program and transition to the Long Term Support Trust.

Essential Job Functions

Review and approve Alumni for enrollment in Independence Program (IP) and Long Term Support Trust (LTST)

Ensure completion and proper storage of necessary documentation for IP and LTST

Serve as primary point of contact and high-touch support for designated warrior and family systems

Work collaboratively with contracted case managers to uniquely serve each warrior and family system appropriately

Research and evaluate residential options that facilitate independent living

Raise awareness and educate the need to support and sustain the warrior and family system in the community

Assist in communication coordination between family member/caregiver, program staff, other external organizations, agencies, and healthcare facilities

Develop and maintain working relationships with related health care and social service providers

Develop community support and speak on behalf of WWP

Data input – maintain and update all WWP intranet electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce)

Other duties as assigned

Knowledge, Skills & Abilities

Must possess competencies related to working with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life

Must have excellent communication skills and ability to speak in front of diverse audience

High energy, self-motivated, detail oriented, and supportive individual able to take initiative, multi-task, work well under pressure, and complete required assignments in a timely fashion

Exceptional interpersonal skills; team player, ability to communicate with diverse personalities

Able to work effectively in an environment requiring independent and creative efforts and maintain a flexible work schedule

Working knowledge of WWP programs and other resources available for families and Alumni

Ability to establish professional relationships for the purposes of creating a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community

Education & Experience Requirements

Bachelor’s degree required; equivalent work experience in veterans service delivery, case management, social work, rehabilitation counseling, or similar field, may be considered in lieu of a degree

Prior experience with high level injuries such as brain injury, spinal cord injury and other neurological conditions preferred

Minimum of one – two (1 – 2) years of working with service member / veteran population and their families (particularly with Iraq and Afghanistan era veterans) highly preferred

Must be proficient in the use of Microsoft Office programs