(AFG-Bagram) Help Desk Technician II
Job Description
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Installs, configures, and upgrades computer hardware and software.
Provides end-user software troubleshooting and support.
Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides troubleshooting and support.
Assists in the administration of e-mail systems.
Provides phone and help-desk support for local and off-site users.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
Education
Requires a High School Diploma or GED.
Associate’s Degree preferred.
Associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of desktop computer systems or equipment. Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.
Must have associate level experience in remote technical, operational, and training support to user of personal computer.
Qualifications
1-3 years of directly related experience supporting help desk operations or customer service.
• Security• Microsoft Certified Information Technology (MCITP) – Consumer/Enterprise Support or equivalent or higher
• Cisco Certified Network Associate (CCNA) or higher
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.
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